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Frequently Asked Questions

Q: Do your products come straight from America to us?

A: No! We store all of our products in our UK warehouse based in Suffolk. We have a huge variety of stock.

 
Q: When are you getting out of stock items back in?


A: We try to replenish stock asap to avoid items being out of stock, you can be automatically notified by email the second something that is out of stock goes back into stock by signing up to be emailed on the product page of the item/s you're after. All you need to do is leave your name and email address on the product page in the red box.
 
Q: When will I receive my order?


A:UK - Mainland please note Weekends & Bank Holidays are not classed as working days. 

We use DPD as our courier for all our deliveries. Minimum order value is £10 for UK mainland and £20 all other areas. 

Delivery Method Cut off time Transit time Price 
(UK Time)
UK Mainland Standard delivery  - Courier DPD Dispatched within 1- working day 1-2 working days £4.99

FREE Delivery

UK Mainland Standard delivery  - Courier DPD

- Courier  DPD

Dispatched within 1- working day  1-2 working days FREE when you spend over £50
Isle of Wight DPD 2 days £11.99

UK Non-Mainland

(Scottish Islands, Scottish Isles, Channel Isles) 

DPD 2 days £11.99
Northern Ireland DPD 2 days £11.99

 

For Northern Ireland please select 'United Kingdom' at checkout


International Delivery

11am Mon - Fri​
Country Cut off time Transit time Price 
(UK Time)
Spain 11am Mon - Fri 4 days £16.00
Netherlands 11am Mon - Fri 2 days

£11.99

Germany 11 am Mon - Fri 3 days

£11.99

France 11am Mon - Fri 3 days £11.99
Ireland (ex. NI) 11am Mon - Fri 2 - 3 days £11.99
Belgium 11am Mon - Fri 3-4 days £12.00
Denmark 11am Mon - Fri 3-4 days £15.00
Poland 11am Mon - Fri 3-4 days £24.00
Slovenia 11am Mon - Fri 3-4 days £24.00
Sweden 11am Mon - Fri 3-4 days £24.00

 

Q: Do you offer free delivery? A: Yes we do offer free delivery to UK Mainland, when your order is packed with over £50 of American goodies.


Q: My order has arrived, but there's a problem!
A: We use the best well know delivery companies however on the very odd occasion there may be a problem. Please get in touch with us as soon as possible by e-mailing us at mail@americancandystores.co.uk or calling us on 07523993477.  


We do not offer refunds/replacements for the following items:

  1. We do not offer refunds/replacements for damaged cereal boxes or packaging. The boxes are there to protect the cereal or sweets, which is inside a sealed plastic packet. If the box itself is slightly dented/crushed or bent we consider this as the packaging doing its job in protecting the cereal or sweets inside - and will not cover any refunds or returns for this
  2. We do not offer refunds for broken Pringles products due to their extremely fragile nature
  3. We do not offer refunds/replacements on slightly dented cans providing the can has not leaked or burst. 
 
We must be notified within 48 hours of you receiving your order of any loss or damage. Messaging us as soon as possible gives us the best chance of being able to rectify the issue! If your order has arrived damaged, please ensure you take pictures of the parcel and any damaged products to show the condition it arrived in.

Q: Returns
A: Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, you are responsible for paying the cost to post the order back to us.

Q: How can I pay?
A: You can pay with PayPal, Apple Pay, Google/Android Pay or with Credit/Debit cards through our website.
 
Q: How much shelf life can I expect to have on your products?
A: A best before date is about quality, not safety. When the date has passed, it doesn't mean that the food will be harmful, but it might begin to lose flavour and texture. The majority of our products, especially products like candy and tinned groceries, usually have a long best before date on them from 5 months plus. Products like crisps, cakes, cereals may have a shorter best before date on them. We carry out regular date checks on our stock. If you're planning to buy for a particular event in the future, or simply want to know the best before dates on items before purchasing them, just ask! We will be more than happy to let you know the best before dates on any of our products before you buy them. You can get in touch with us via e-mail on mail@americancandystores.co.uk
 
Q: Can you give me some free products for a review on my social media/blog?
A: This depends on how large your audience may be. Please message us as we may be interested in working with you! Please get in touch with us at mail@americancandystores.co.uk . Don't forget to include a link to your social media, website or channel.

Q: Can you donate any products to my charitable cause?
A: We work with many Charities however we are not in a position to work with all of them and therefore wish you the best of luck with your charitable endeavours.