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Frequently Asked Questions

Q: Do your products come straight from America to us?

A: No! We store all of our products in our UK warehouse based in Suffolk. We have a huge variety of stock.

Q: When are you getting out of stock items back in?

A: We try to replenish stock asap to avoid items being out of stock, you can be automatically notified by email the second something that is out of stock goes back into stock by signing up to be emailed on the product page of the item/s you're after. All you need to do is leave your name and email address on the product page in the red box.
Q: When will I receive my order?

**Due to Brexit, we are onnly shipping in UK Mainland and Northern Ireland**

A:UK - Mainland please note Weekends & Bank Holidays are not classed as working days. 

Delivery Method Cut off time Transit time


(UK Time)
UK Mainland -  Royal Mail 48 Hour Tracked - 2 KG Limit Dispatched within 1- working day 2-3 working Days



UK Mainland Next Day Delivery  - Courier DPD 11am for Next working day delivery 
Next working Day


Free Shipping - UK Mainland - Courier DPD Dispatched within 1- working day Next working Day


When you spend £60

UK Non-Mainland

(Scottish Islands, Scottish Isles, Channel Isles) 

DPD 2 days £11.99
Northern Ireland DPD 2 days £11.99


For Northern Ireland please select 'United Kingdom' at checkout

International Delivery

11am Mon - Fri​
Country Cut off time Transit time Price 
(UK Time)
Spain 11am Mon - Fri 4 days £17.50
Netherlands 11am Mon - Fri 2 days


Germany 11 am Mon - Fri 3 days


France 11am Mon - Fri 3 days £17.50
Ireland (ex. NI) 11am Mon - Fri 2 - 3 days £11.99
Belgium 11am Mon - Fri 3-4 days £12.00
Denmark 11am Mon - Fri 3-4 days £24.00
Poland 11am Mon - Fri 3-4 days £24.00
Slovenia 11am Mon - Fri 3-4 days £24.00
Sweden 11am Mon - Fri 3-4 days £24.00


Max order weight 30kg.

Q: Do you offer free delivery? A: Yes we do offer free delivery to UK Mainland, when your order is packed with over £60 of goodies.

Q: My order has arrived, but there's a problem!
A: We use the best well know delivery companies however on the very odd occasion there may be a problem. Please get in touch with us as soon as possible by e-mailing us at or calling us on 01473 220404.

We do not offer refunds/replacements for the following items:

  1. We do not offer refunds/replacements for damaged cereal boxes or packaging. The boxes are there to protect the cereal or sweets, which is inside a sealed plastic packet. If the box itself is slightly dented/crushed or bent we consider this as the packaging doing its job in protecting the cereal or sweets inside - and will not cover any refunds or returns for this
  2. We do not offer refunds for broken Pringles / Stax products due to their extremely fragile nature
  3. We do not offer refunds/replacements on slightly dented cans providing the can has not leaked or burst. 
We must be notified within 48 hours of you receiving your order of any loss or damage. Messaging us as soon as possible gives us the best chance of being able to rectify the issue! If your order has arrived damaged, please ensure you take pictures of the parcel and any damaged products to show the condition it arrived in.

Q: Returns
A: As the items that we sell are perishable we do not accept returns. If your order is delivered to you damaged, please contact us immediately in writing by emailing along with photographic evidence. If your order arrives in a damaged or faulty condition, we will only offer you a refund for damaged items if you have signed for the parcel as damaged upon receipt.

Q: How can I pay?
A: You can pay with PayPal, Apple Pay, Google/Android Pay or with Credit/Debit cards through our website.
Q: How much shelf life can I expect to have on your products?
A: A best before date is about quality, not safety. When the date has passed, it doesn't mean that the food will be harmful, but it might begin to lose flavour and texture. The majority of our products, especially products like candy and tinned groceries, usually have a long best before date on them from 5 months plus. Products like crisps, cakes, cereals may have a shorter best before date on them. We carry out regular date checks on our stock. If you're planning to buy for a particular event in the future, or simply want to know the best before dates on items before purchasing them, just ask! We will be more than happy to let you know the best before dates on any of our products before you buy them. You can get in touch with us via e-mail on
Q: Can you give me some free products for a review on my social media/blog?
A: This depends on how large your audience may be. Please message us as we may be interested in working with you! Please get in touch with us at . Don't forget to include a link to your social media, website or channel.

Q: Can you donate any products to my charitable cause?
A: We work with many Charities however we are not in a position to work with all of them and therefore wish you the best of luck with your charitable endeavours.